week 6 needed in a day 1
Review the Example and Practice sections of the Balanced Scorecard Module to practice reading and evaluating the information it presents.
Complete the Assignment section of the Balanced Scorecard Module to evaluate the performance of the organization against established standards. Complete the following:
- Identify the performance gaps.
- Recommend actions to reduce performance gaps.
Note. The Balanced Scorecard Module will give you an option to save your assignment in a document on your desktop.
Balanced Scorecard
Aspect of Company Performance |
Factors to be Considered |
Organizational Goal |
Actual Performance |
Gaps |
Financial |
Quarterly Profit Results Return on Capital Employed |
$5,000 $4,000 |
$6,000 $1,500 |
INPUT GAPS |
Customer |
Customer Satisfaction Rate Customer Recommendation Rate (rate of new business generated by recommendations from existing customers) |
95% 80% |
95% 100% |
INPUT GAPS |
Internal Processes |
Duplicate Activities Across Functions (percent of the activities completed that are duplicated in another function) Process Bottlenecks (percent of the process that becomes bottlenecked in an average run cycle) |
25% 15% |
20% 15% |
INPUT GAPS |
People Innovation Growth Assets |
Employee Turnover Employee Job Satisfaction |
25% 90% |
0% 50% |
INPUT GAPS |