Review the Example and Practice sections of the Balanced Scorecard Module to practice reading and evaluating the information it presents.

Complete the Assignment section of the Balanced Scorecard Module to evaluate the performance of the organization against established standards. Complete the following:

• Identify the performance gaps.
• Recommend actions to reduce performance gaps.

Note. The Balanced Scorecard Module will give you an option to save your assignment in a document on your desktop.

Balanced Scorecard

Aspect of Company Performance	Factors to be Considered	Organizational Goal	Actual Performance	Gaps
Financial	Quarterly Profit Results Return on Capital Employed	$5,000 $4,000	$6,000 $1,500	INPUT GAPS
Customer	Customer Satisfaction Rate Customer Recommendation Rate (rate of new business generated by recommendations from existing customers)	95% 80%	95% 100%	INPUT GAPS
Internal Processes	Duplicate Activities Across Functions (percent of the activities completed that are duplicated in another function) Process Bottlenecks (percent of the process that becomes bottlenecked in an average run cycle)	25% 15%	20% 15%	INPUT GAPS
People Innovation Growth Assets	Employee Turnover Employee Job Satisfaction	25% 90%	0% 50%	INPUT GAPS

 

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