please respond to the following discussion 1 bus 430 week 4 operations management

Discussion (1) BUS 430 Week 4 Operations Management BUS 430 Week 4 Operations Management

Goods and Service Design Please respond to the following:

From the e-Activity, examine some of the steps that are involved in designing goods and services. Select two services or two products that are currently on the market. Use Exhibit 6.1 from Chapter 6 of the text to compare and contrast each step, and determine the similarities and areas where they differ.
From the e-Activity, suggest at least two changes to specific areas of the process design phase that may lead to improvement in operations. Provide a rationale to support your suggestion.