please answers the following questions in different papers 1 amp 2 for second i will provide docs

1)attest 300 words with references and citations

Search “scholar.google.com” for a company or school that has defined the role of end-users in the creation of a contingency plan. Discuss why it is (or is not) important to include end users in the process of creating the contingency plan? What are the possible pitfalls of end user inclusion

2)Module 2 Graded Assignment
From Chapter 2, page 81, Real World Exercise 2.2

 
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