Use this link to answer the following questions: Employees Putting on the Ritz at KMC.docx
1) â€œIs empowering employees always a good thing?â€ To address this question, please read the attached â€œEmployees Putting on the Ritz at KMCâ€. This article discusses an employee empowerment program at Kootenai Medical Center in Coeur dâ€™Alene, Idaho.
2) What are some of the potential benefits of the program of empowerment at KMC? Potential drawbacks? From a â€œservice marketingâ€ perspective discuss whether or not KMCâ€™s program is a good idea; defend your opinion.