design a customer service policy for a manufacturing company

Design a customer service policy for a manufacturing company (600 words)

The policy should contain components such as the following. Be thorough and detailed in the composition of your policy manual.

- Purpose
- Persons Affected (Scope)
- Policy Statement
- Responsibilities
- Procedures
- Forms
- References
- Document Approvals
Explain how your policies affect the performance of the organization.
In the overview section your policy manual, illustrate the connection between policies that provide safeguards and policies that encourage innovation in relation to the strategy and implementation plan goals and objectives.
Use Active Voice
2 Peer-reviewed References