Read through the attached PDF and then look up the case study pdf. Basically, we are to summarize what the case set is, followed by addressing three key issues. Think of it from a decision making standpoint. Was communication an issue? If so, say why. Were emotions an issue, ignorance, etc.. Again, more decision making terminology.
This is very short, maximum of two pages. So introduction, summary in other words, listing the three key issues, a paragraph for each of the three issues, and a conclusion, where we develop a proper course of action. No fluff, keep it to the point.